Return Policy
Return Policy - CAPRI
Last Updated: [03/11/23]
Thank you for shopping at Capri. We take pride in providing high-quality products, and we want you to be completely satisfied with your purchase. Please take a moment to review our return policy.
1. Returns for Damaged or Defective Items
We understand that sometimes products may arrive damaged or with quality issues. In such cases, we offer a hassle-free return process. Here's how it works:
Notification: Please contact us at nfo@itscapri.com within [7 days] of receiving your order to report the issue.
Photographic Evidence: We require clear photographic evidence of the damaged or defective item(s). Please provide images that clearly show the issue.
Approval: Once we review the evidence and approve the return, we will provide you with instructions on how to return the item(s).
Refund or Replacement: Upon receiving the returned item(s), we will process a refund or send a replacement, as per your preference and product availability.
2. Return Conditions
Unused and Unworn: To be eligible for a return, items must be unused, unworn, and in the same condition as when you received them.
Original Packaging: Items should be returned in their original packaging.
Return Shipping: The cost of return shipping is the responsibility of the customer, except in cases where we determine the item is damaged or defective.
3. Items Not Eligible for Return
The following items are not eligible for return:
Personalized or custom-made items.
Items returned without prior authorization.
Items returned after the specified return period.
4. Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If your return is approved, we will initiate a refund to your original method of payment.
Refund processing times may vary, but we strive to complete the process as quickly as possible.
If you need to initiate a return or have any questions about our return policy, please contact us at nfo@itscapri.com
6. Changes to Our Return Policy
We reserve the right to update our return policy to reflect changes in our practices or for legal, operational, or regulatory reasons. Any revisions will be posted on our website with the "Last Updated" date.